Purpose of this Policy
This policy describes how UgoRound handles personal information collected through its platform, websites, and applications. It is framed against the Australian Privacy Principles and is intended to be read alongside any contract or terms that apply to the service.
Scope and Applicability
The policy applies to information about identifiable individuals (and, where relevant, health information) collected from end users, customer staff, administrators, and visitors to UgoRound websites and apps.
Types of Information We Collect
We may collect contact details, organisation information, technical data such as device and browser metadata, communications you send us, and — where you choose to provide it — financial or transactional data needed to provision the service.
How We Collect Information
Information is collected when you register for an account, use the service, contact support, or interact with us through forms, email, or telephone. In some cases we receive information from third parties acting on your behalf or with your consent.
Use and Disclosure
We use information for the primary purpose of providing the service and the closely related secondary purposes you would reasonably expect, such as billing, security, support, and product improvement. We do not sell personal information.
Choices and Opt-In / Opt-Out
You can opt out of non-essential communications at any time. Where collection is voluntary, we will tell you what is required for the service to function and what is optional.
Data Security
We use commercially reasonable physical, technical, and organisational measures to protect personal information, including transport encryption, access controls, and audit logging. No system is perfectly secure; we work to reduce and remediate risk.
Access and Correction
You can request access to the personal information we hold about you and ask us to correct it where it is inaccurate. We will respond within a reasonable time and may verify your identity before complying.
Complaints
If you have a privacy complaint, please contact us first using the details below. We will work with you to resolve it. If we cannot reach a resolution, you may refer the matter to the relevant regulator.
Changes to this Policy
We may update this policy from time to time. The current version is the one published on this page; material changes will be flagged to users where appropriate.
Contact
For privacy enquiries, contact privacy@ugoround.com or write to us via the address listed on our contact page.